•      Serve as the primary operational liaison with hotel owners and provide executive project updates.

•      Coordinate cross-functional meetings among internal departments and external partners. Communicate project status, risks, and solutions.

•      Partner with Human Resources and operations to recruit hotel leadership and department heads.

•      Lead and support General Manager onboarding.

•      Coordinate orientation and pre-opening training schedules. Assist with staffing plans and labor forecasting

•      Foster accountability and collaboration among opening teams. Develop comprehensive operational readiness plans.

•      Ensure all hotel departments are fully prepared before opening. Validate department standard operating procedures (SOPs).

•      Partner with Development, Design & Construction, Ownership, and General Contractors throughout the project lifecycle.

•      Participate in site inspections and punch list reviews along with conduct operational readiness assessments during construction.

•      Coordinate procurement of operating supplies. Ensure all operational spaces are delivered according to brand specifications.

•      Coordinate furniture, fixtures, equipment (FF&E), operating supplies and equipment (OS&E), and technology installations. Ensure testing of property technology before opening.

•      Verify life safety systems, security, and regulatory compliance prior to opening. Working closely with key collaborators to align efforts.

•      Ensure compliance with brand operating standards, coordinate brand inspections and quality assurance reviews, verify completion of all required brand certifications to ensure successful brand approval prior to opening.

•      Ensure guest-facing areas meet presentation and service expectations.

•      Coordinate all pre-opening operational training & facilitate opening week execution plans.

•      Ensure guest service teams are prepared to deliver brand service standards from day one.

•      Conduct post-opening evaluations and document lessons learned, assisting leadership in resolving startup operational challenges.

•      Ensure successful transition from project team to regional operations, provide operational support during the first 30–90 days.

•       Define and evolve advanced measurement strategies across the full digital marketing ecosystem, including paid media, SEO/SEM, email, onsite, and web/app experiences, ensuring performance is measured holistically and consistently across channels.

•       Working closely with key collaborators to align efforts.

•       Strong understanding of buyer journeys, account-based strategies, and lead management best practices

•       Monitoring and evaluating online media campaigns to keep them fresh and effective. Handling strategic online initiatives.

•       Strong collaboration and relationship-building skills with cross-functional teams, particularly sales and revenue management. Working with other department heads and staff to discuss plans and marketing strategies.

•       Staying current with emerging opportunities in the digital marketing world.

•       This role leads complex, cross-functional analytics initiatives across all digital channels, with accountability for defining measurement strategies, interpreting customer data, and delivering insights that directly influence the company’s marketing decisions.

•       Define and evolve advanced measurement strategies across the full digital marketing ecosystem, including paid media, SEO/SEM, organic social, email, onsite, and web/app experiences, ensuring performance is measured holistically and consistently     across channels.

•       Monitor and report on content and digital campaign performance, using analytics to inform clear insights, implications, and recommendations that inform strategy and investment decisions.

•       Partner with subject matter experts to capture insights and turn them into engaging, audience-focused content.

•       Oversee content calendars and campaign timelines to ensure consistent messaging and delivery across all digital touchpoints

•       Work Sample/30-60-90 plan: May be asked to share a sample of prior work and/or create a 30-60-90 day plan to achieve success in this role

·       Provide business, pricing, and support to Sales for complex, and/or nonstandard transactions.

·       Serves as a trusted advisor to the field on pricing, margins, deal structure, and business terms.

·       Develop and implement holistic commercial strategies that integrate sales, revenue management, and marketing efforts to achieve comprehensive revenue targets and market share growth across the portfolio of hotels.

·       Provide a "hands-on" approach to complex situations or escalations and work throughout departments to provide a resolution while maximizing revenue/bookings.

·       Ensure that complex transactions are operationalized and communicated to all relevant parties to provide visibility and awareness too.

·       Partner with Revenue Management team to provide analysis around trends in customer requests and pricing.

·       Develop and implement holistic commercial strategies that integrate sales, revenue management, and marketing efforts to achieve comprehensive revenue targets and market share growth across the portfolio.

·       Represent the company at industry conferences, strategic networking events, and leadership forums to enhance brand visibility and generate innovative business opportunities.

·       Promote the company by demonstrating a “top-notch” attitude toward our “customers” which includes our guests, team members, vendors and brand partners.

·       Partner with ownership on high-impact initiatives renovations and repositioning the portfolio to redefine our market position, brand identity, and target audience to maximize RevPAR, ADR, and overall ROI.

·      Deliver executive-level reporting and insights, including portfolio performance reviews, variance analysis, and forward-looking projections

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  General Manager    

JOB SUMMARY

The Task Force General Manager will oversee all aspects of property management in accordance with our company’s policy, established procedures, brand standards, and mission statement.  The Task Force General Manager will assume the responsibility of improving our level of service to enhance profitability of our hotel which includes maximization of financial performance, guest satisfaction and staff development within established quality standards.  The Task Force General Manager will oversee all hiring, training, development, and discipline of congenial, efficient and effective team members.  The Task Force General Manager will promote sales activity to maintain and increase occupancy and average daily rate (ADR) while maintaining the property in an efficient and cost-effective manner maximizing guest satisfaction and profitability.  If your passion is delivering quality and value, driving results in a variety of scenarios this may be the job for you. 

JOB RESPONSIBILITIES

• Direct the day-to-day activities of the hotel establishment; supervise direct reports and indirect reports; perform supervisory responsibilities in accordance with the company policies, training programs, and applicable laws;  plan, organize, and assign work as needed; develop and communicate strategies and goals; train and advise team of policies and procedures; responsible for recruiting, interviewing, hiring, and performance appraisals 
• Set performance expectations as aligned in the General Manager Standard Operating Procedures manual; ensures regular, on-going communication is communicated within all departments of the hotel establishment; create an operations environment that ensures consistent guest satisfaction; monitor the performance of the hotel establishment through verification and analysis of guest satisfaction tools and financial reports; continually communicate a clear and consistent message regarding departmental goals to produce desired results
• This role requires 100% travel and requires you to be home based within up to 4 hours travel distance of each hotel. 
• Maintain product and service quality standards by conducting ongoing evaluations and investigating guests and employee complaints and providing resolution; develop long and short-term financial objectives that aligns with the company’s mission statement and objectives; prepare financial reports for executive leadership with clear and concise explanations pertaining to operational effectiveness, trends, and variances

·        Analyze current/potential market sales and trends; coordinate all activity to maintain and increase revenue and market share through added business volume and increase rate; ensure brand initiatives are implemented and communicate follow-up actions to team members as necessary; identify key drivers of business success and keep leadership focused on those considered most critical

·        Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; establish and monitor preventive maintenance program to protect physical assets of the hotel establishment

·        Focus on building the hotel establishment top line revenue by assisting in the development of a sales and marketing strategy; provide input and support overall sales strategy; provide recommendation to meet yield and penetration objectives; develop strong community and public relations by participating in local events and sponsor events showcasing the hotel establishment

• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·        Bachelor’s degree in Hospitality Management or similar degree or an equivalent combination of education and experience

·        Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority

·        Certified Hospitality Administrator designation (preferred)

·        Presentation/Facilitation Skills (preferred)

·        Excellent customer service skills

INDUSTRY EXPERIENCE

·        Previous experience in the hospitality industry (preferred)

·        Hotel Management Operations experience (preferred)

·        Knowledge of government relations regarding hotel operations (preferred)

REQUIRED SKILLS

·        Ability to work in a fast-paced environment

·        Must be flexible to work varied schedules

·        Ability to delegate and direct the activities of the team to ensure efficient operation

·        Excellent written and oral communication skills

·        Must have the physical ability to walk, bend, and stand for long time periods

·        Must be able to lift up to 25 lbs.

ESSENTIAL SKILLS

·        Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

·        Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive

·        Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS 

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.   

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

ROLE DESCRIPTION

This is a full-time, on-site role for a Regional Director of Sales based in Columbus, GA. The Regional Director of Sales will oversee daily operations related to sales, drive business development initiatives, manage customer relationships, and lead the sales team to achieve performance targets. Responsibilities include developing and implementing sales strategies, monitoring sales metrics and analytics, and fostering strong relationships with clients and stakeholders.

QUALIFICATIONS

• Sales and business development skills
• Experience in sales operations and team management
• Strong customer service skills
• Excellent leadership and team management skills
• Proven ability to meet and exceed sales targets
• Excellent communication and interpersonal skills
• 4+ years’ experience in the hospitality industry required

ESSENTIAL DUTIES AND RESPONSIBILITIES  

·         Work with property sales to identify top accounts in the market and aggressively target those accounts to build corporate base

• Review and analyze Account Production reports to ensure corporate and group production are stable or growing year over year

·         Minimum of 5 sales calls each week and/or appointments with top prospects in each market you serve.  Travel 1-2 days each week working assigned markets

·         Expectation is for hotels to achieve 116% revpar index with aspirational goal of 120%.

·         Conduct monthly sales property visits

• Oversee and monitor sales system activity reports  
• Assist and help organize hotel sales blitzes as needed
• Work closely with the property Sales and Revenue Management team to assist in Group and LNR pricing decisions.
• Assist Sales in maintaining and optimizing brand websites on a quarterly basis for content refresh as needed
• Be knowledgeable of each market you serve and aware of special events and demand generators
• Assist in the annual RFP process for each property
• Work with each property to educate and train team members on maximizing daily revenue and daily sales strategies
• Work with sales and revenue team in setting up packages and special event pricing for each property as needed
• Review upcoming group strategy and group blocks 30, 60, 90 days for needed action

·         Represent the company at various community and/or business meetings to promote RAM Hotels

·         Recommend policies and procedures to enhance sales and operations

·         Enforces sales department company policies and procedures  

• Assist RAM Hotels in acquisitions and turnover of new acquired properties

·         Other duties and responsibilities as assigned

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  General Manager    

JOB SUMMARY

The General Manager will oversee all aspects of property management in accordance with our company’s policy, established procedures, brand standards, and mission statement.  The General Manager will assume the responsibility of improving our level of service to enhance profitability of our hotel which includes maximization of financial performance, guest satisfaction and staff development within established quality standards.  The General Manager will oversee all hiring, training, development, and discipline of congenial, efficient and effective team members.  The General Manager will promote sales activity to maintain and increase occupancy and average daily rate (ADR) while maintaining the property in an efficient and cost-effective manner maximizing guest satisfaction and profitability.  If your passion is delivering quality and value, this may be the job for you.

JOB RESPONSIBILITIES

• Direct the day-to-day activities of the hotel establishment; supervise direct reports and indirect reports; perform supervisory responsibilities in accordance with the company policies, training programs, and applicable laws;  plan, organize, and assign work as needed; develop and communicate strategies and goals; train and advise team of policies and procedures; responsible for recruiting, interviewing, hiring, and performance appraisals 
• Set performance expectations as aligned in the General Manager Standard Operating Procedures manual; ensures regular, on-going communication is communicated within all departments of the hotel establishment; create an operations environment that ensures consistent guest satisfaction; monitor the performance of the hotel establishment through verification and analysis of guest satisfaction tools and financial reports; continually communicate a clear and consistent message regarding departmental goals to produce desired results
• Maintain product and service quality standards by conducting ongoing evaluations and investigating guests and employee complaints and providing resolution; develop long and short-term financial objectives that aligns with the company’s mission statement and objectives; prepare financial reports for executive leadership with clear and concise explanations pertaining to operational effectiveness, trends, and variances

·        Analyze current/potential market sales and trends; coordinate all activity to maintain and increase revenue and market share through added business volume and increase rate; ensure brand initiatives are implemented and communicate follow-up actions to team members as necessary; identify key drivers of business success and keep leadership focused on those considered most critical

·        Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; establish and monitor preventive maintenance program to protect physical assets of the hotel establishment

·        Focus on building the hotel establishment top line revenue by assisting in the development of a sales and marketing strategy; provide input and support overall sales strategy; provide recommendation to meet yield and penetration objectives; develop strong community and public relations by participating in local events and sponsor events showcasing the hotel establishment

• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·        Bachelor’s degree in Hospitality Management or similar degree or an equivalent combination of education and experience

·        Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority

·        Certified Hospitality Administrator designation (preferred)

·        Presentation/Facilitation Skills (preferred)

·        Excellent customer service skills

INDUSTRY EXPERIENCE

·        Previous experience in the hospitality industry (preferred)

·        Hotel Management Operations experience (preferred)

·        Knowledge of government relations regarding hotel operations (preferred)

REQUIRED SKILLS

·        Ability to work in a fast-paced environment

·        Must be flexible to work varied schedules

·        Ability to delegate and direct the activities of the team to ensure efficient operation

·        Excellent written and oral communication skills

·        Must have the physical ability to walk, bend, and stand for long time periods

·        Must be able to lift up to 25 lbs.

ESSENTIAL SKILLS

·        Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

·        Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive

·        Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS 

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.   

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  General Manager    

JOB SUMMARY

The General Manager will oversee all aspects of property management in accordance with our company’s policy, established procedures, brand standards, and mission statement.  The General Manager will assume the responsibility of improving our level of service to enhance profitability of our hotel which includes maximization of financial performance, guest satisfaction and staff development within established quality standards.  The General Manager will oversee all hiring, training, development, and discipline of congenial, efficient and effective team members.  The General Manager will promote sales activity to maintain and increase occupancy and average daily rate (ADR) while maintaining the property in an efficient and cost-effective manner maximizing guest satisfaction and profitability.  If your passion is delivering quality and value, this may be the job for you.

JOB RESPONSIBILITIES

• Direct the day-to-day activities of the hotel establishment; supervise direct reports and indirect reports; perform supervisory responsibilities in accordance with the company policies, training programs, and applicable laws;  plan, organize, and assign work as needed; develop and communicate strategies and goals; train and advise team of policies and procedures; responsible for recruiting, interviewing, hiring, and performance appraisals 
• Set performance expectations as aligned in the General Manager Standard Operating Procedures manual; ensures regular, on-going communication is communicated within all departments of the hotel establishment; create an operations environment that ensures consistent guest satisfaction; monitor the performance of the hotel establishment through verification and analysis of guest satisfaction tools and financial reports; continually communicate a clear and consistent message regarding departmental goals to produce desired results
• Maintain product and service quality standards by conducting ongoing evaluations and investigating guests and employee complaints and providing resolution; develop long and short-term financial objectives that aligns with the company’s mission statement and objectives; prepare financial reports for executive leadership with clear and concise explanations pertaining to operational effectiveness, trends, and variances

·        Analyze current/potential market sales and trends; coordinate all activity to maintain and increase revenue and market share through added business volume and increase rate; ensure brand initiatives are implemented and communicate follow-up actions to team members as necessary; identify key drivers of business success and keep leadership focused on those considered most critical

·        Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; establish and monitor preventive maintenance program to protect physical assets of the hotel establishment

·        Focus on building the hotel establishment top line revenue by assisting in the development of a sales and marketing strategy; provide input and support overall sales strategy; provide recommendation to meet yield and penetration objectives; develop strong community and public relations by participating in local events and sponsor events showcasing the hotel establishment

• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·        Bachelor’s degree in Hospitality Management or similar degree or an equivalent combination of education and experience

·        Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority

·        Certified Hospitality Administrator designation (preferred)

·        Presentation/Facilitation Skills (preferred)

·        Excellent customer service skills

INDUSTRY EXPERIENCE

·        Previous experience in the hospitality industry (preferred)

·        Hotel Management Operations experience (preferred)

·        Knowledge of government relations regarding hotel operations (preferred)

REQUIRED SKILLS

·        Ability to work in a fast-paced environment

·        Must be flexible to work varied schedules

·        Ability to delegate and direct the activities of the team to ensure efficient operation

·        Excellent written and oral communication skills

·        Must have the physical ability to walk, bend, and stand for long time periods

·        Must be able to lift up to 25 lbs.

ESSENTIAL SKILLS

·        Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

·        Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive

·        Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS 

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.   

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

JOB SUMMARY

The General Manager will oversee all aspects of property management in accordance with our company’s policy, established procedures, brand standards, and mission statement.  The General Manager will assume the responsibility of improving our level of service to enhance profitability of our hotel which includes maximization of financial performance, guest satisfaction and staff development within established quality standards.  The General Manager will oversee all hiring, training, development, and discipline of congenial, efficient and effective team members.  The General Manager will promote sales activity to maintain and increase occupancy and average daily rate (ADR) while maintaining the property in an efficient and cost-effective manner maximizing guest satisfaction and profitability.  If your passion is delivering quality and value, this may be the job for you.

JOB RESPONSIBILITIES

• Direct the day-to-day activities of the hotel establishment; supervise direct reports and indirect reports; perform supervisory responsibilities in accordance with the company policies, training programs, and applicable laws;  plan, organize, and assign work as needed; develop and communicate strategies and goals; train and advise team of policies and procedures; responsible for recruiting, interviewing, hiring, and performance appraisals 
• Set performance expectations as aligned in the General Manager Standard Operating Procedures manual; ensures regular, on-going communication is communicated within all departments of the hotel establishment; create an operations environment that ensures consistent guest satisfaction; monitor the performance of the hotel establishment through verification and analysis of guest satisfaction tools and financial reports; continually communicate a clear and consistent message regarding departmental goals to produce desired results
• Maintain product and service quality standards by conducting ongoing evaluations and investigating guests and employee complaints and providing resolution; develop long and short-term financial objectives that aligns with the company’s mission statement and objectives; prepare financial reports for executive leadership with clear and concise explanations pertaining to operational effectiveness, trends, and variances

·        Analyze current/potential market sales and trends; coordinate all activity to maintain and increase revenue and market share through added business volume and increase rate; ensure brand initiatives are implemented and communicate follow-up actions to team members as necessary; identify key drivers of business success and keep leadership focused on those considered most critical

·        Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; establish and monitor preventive maintenance program to protect physical assets of the hotel establishment

·        Focus on building the hotel establishment top line revenue by assisting in the development of a sales and marketing strategy; provide input and support overall sales strategy; provide recommendation to meet yield and penetration objectives; develop strong community and public relations by participating in local events and sponsor events showcasing the hotel establishment

• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·        Bachelor’s degree in Hospitality Management or similar degree or an equivalent combination of education and experience

·        Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority

·        Certified Hospitality Administrator designation (preferred)

·        Presentation/Facilitation Skills (preferred)

·        Excellent customer service skills

INDUSTRY EXPERIENCE

·        Previous experience in the hospitality industry (preferred)

·        Hotel Management Operations experience (preferred)

·        Knowledge of government relations regarding hotel operations (preferred)

REQUIRED SKILLS

·        Ability to work in a fast-paced environment

·        Must be flexible to work varied schedules

·        Ability to delegate and direct the activities of the team to ensure efficient operation

·        Excellent written and oral communication skills

·        Must have the physical ability to walk, bend, and stand for long time periods

·        Must be able to lift up to 25 lbs.

ESSENTIAL SKILLS

·        Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

·        Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive

·        Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS 

We offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional hotel industry perks.  We are an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

Job Description

Administration Assistant is responsible to assist staff with all general office and clerical functions such as: typing, coding accounts, entering accounts payable data as well as maintaining accurate electronic spreadsheets for accounting data.

Duties and Responsibilities:

• Organize, secure, and maintain all files, records, cash, and cash equivalents in accordance with policies and procedures
• Record, store, access computerized financial information
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
• Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computer

Education:

High School Diploma or GED; additional education in accounting, clerical or computer field preferred

Skills & Physical Requirements 

• Advanced skills with MS Excel and Word
• Excellent communication; oral and written. 
• Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds. 
• Able to stand, sit, and walk, for more than 4 hours in one session. Long hours required some time. 

Emotional Intelligence 

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure 
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
  • Embraces and respects diversity and multicultural environment 

Strengths 

• Honest and trustworthy, respectful 
• Possess cultural awareness and sensitivity 
• Demonstrate sound work ethics 
• Organizational & Administrative 

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. 

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  General Manager    

JOB SUMMARY

The General Manager will oversee all aspects of property management in accordance with our company’s policy, established procedures, brand standards, and mission statement.  The General Manager will assume the responsibility of improving our level of service to enhance profitability of our hotel which includes maximization of financial performance, guest satisfaction and staff development within established quality standards.  The General Manager will oversee all hiring, training, development, and discipline of congenial, efficient and effective team members.  The General Manager will promote sales activity to maintain and increase occupancy and average daily rate (ADR) while maintaining the property in an efficient and cost-effective manner maximizing guest satisfaction and profitability.  If your passion is delivering quality and value, this may be the job for you.

JOB RESPONSIBILITIES

• Direct the day-to-day activities of the hotel establishment; supervise direct reports and indirect reports; perform supervisory responsibilities in accordance with the company policies, training programs, and applicable laws;  plan, organize, and assign work as needed; develop and communicate strategies and goals; train and advise team of policies and procedures; responsible for recruiting, interviewing, hiring, and performance appraisals 
• Set performance expectations as aligned in the General Manager Standard Operating Procedures manual; ensures regular, on-going communication is communicated within all departments of the hotel establishment; create an operations environment that ensures consistent guest satisfaction; monitor the performance of the hotel establishment through verification and analysis of guest satisfaction tools and financial reports; continually communicate a clear and consistent message regarding departmental goals to produce desired results
• Maintain product and service quality standards by conducting ongoing evaluations and investigating guests and employee complaints and providing resolution; develop long and short-term financial objectives that aligns with the company’s mission statement and objectives; prepare financial reports for executive leadership with clear and concise explanations pertaining to operational effectiveness, trends, and variances

·        Analyze current/potential market sales and trends; coordinate all activity to maintain and increase revenue and market share through added business volume and increase rate; ensure brand initiatives are implemented and communicate follow-up actions to team members as necessary; identify key drivers of business success and keep leadership focused on those considered most critical

·        Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; establish and monitor preventive maintenance program to protect physical assets of the hotel establishment

·        Focus on building the hotel establishment top line revenue by assisting in the development of a sales and marketing strategy; provide input and support overall sales strategy; provide recommendation to meet yield and penetration objectives; develop strong community and public relations by participating in local events and sponsor events showcasing the hotel establishment

• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·        Bachelor’s degree in Hospitality Management or similar degree or an equivalent combination of education and experience

·        Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority

·        Certified Hospitality Administrator designation (preferred)

·        Presentation/Facilitation Skills (preferred)

·        Excellent customer service skills

INDUSTRY EXPERIENCE

·        Previous experience in the hospitality industry (preferred)

·        Hotel Management Operations experience (preferred)

·        Knowledge of government relations regarding hotel operations (preferred)

REQUIRED SKILLS

·        Ability to work in a fast-paced environment

·        Must be flexible to work varied schedules

·        Ability to delegate and direct the activities of the team to ensure efficient operation

·        Excellent written and oral communication skills

·        Must have the physical ability to walk, bend, and stand for long time periods

·        Must be able to lift up to 25 lbs.

ESSENTIAL SKILLS

·        Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure

·        Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive

·        Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS 

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.   

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

RAM Hotels a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  General Manager    

JOB SUMMARY

The General Manager will oversee all aspects of property management in accordance with our company's policy, established procedures, brand standards, and mission statement.  The General Manager will assume the responsibility of improving our level of service to enhance profitability of our hotel which includes maximization of financial performance, guest satisfaction and staff development within established quality standards.  The General Manager will oversee all hiring, training, development, and discipline of congenial, efficient and effective team members.  The General Manager will promote sales activity to maintain and increase occupancy and average daily rate (ADR) while maintaining the property in an efficient and cost-effective manner maximizing guest satisfaction and profitability.  If your passion is delivering quality and value, this may be the job for you.

JOB RESPONSIBILITIES

• Direct the day-to-day activities of the hotel establishment; supervise direct reports and indirect reports; perform supervisory responsibilities in accordance with the company policies, training programs, and applicable laws;  plan, organize, and assign work as needed; develop and communicate strategies and goals; train and advise team of policies and procedures; responsible for recruiting, interviewing, hiring, and performance appraisals 
• Set performance expectations as aligned in the General Manager Standard Operating Procedures manual; ensures regular, on-going communication is communicated within all departments of the hotel establishment; create an operations environment that ensures consistent guest satisfaction; monitor the performance of the hotel establishment through verification and analysis of guest satisfaction tools and financial reports; continually communicate a clear and consistent message regarding departmental goals to produce desired results
• Maintain product and service quality standards by conducting ongoing evaluations and investigating guests and employee complaints and providing resolution; develop long and short-term financial objectives that aligns with the company's mission statement and objectives; prepare financial reports for executive leadership with clear and concise explanations pertaining to operational effectiveness, trends, and variances.
•  Analyze current/potential market sales and trends; coordinate all activity to maintain and increase revenue and market share through added business volume and increase rate; ensure brand initiatives are implemented and communicate follow-up actions to team members as necessary; identify key drivers of business success and keep leadership focused on those considered most critical
•  Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; establish and monitor preventive maintenance program to protect physical assets of the hotel establishment
•  Focus on building the hotel establishment top line revenue by assisting in the development of a sales and marketing strategy; provide input and support overall sales strategy; provide recommendation to meet yield and penetration objectives; develop strong community and public relations by participating in local events and sponsor events showcasing the hotel establishment
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

• Bachelor's degree in hospitality management or similar degree or an equivalent combination of education and experience
• Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority
  
• Certified Hospitality Administrator designation (preferred)
• Presentation/Facilitation Skills (preferred)
• Excellent customer service skills

INDUSTRY EXPERIENCE

• Previous experience in the hospitality industry (preferred)
• Hotel Management Operations experience (preferred)
• Knowledge of government relations regarding hotel operations (preferred)

REQUIRED SKILLS

• Ability to work in a fast-paced environment
• Must be flexible to work varied schedules
• Ability to delegate and direct the activities of the team to ensure efficient operation
• Excellent written and oral communication skills
• Must have the physical ability to walk, bend, and stand for long time periods
• Must be able to lift up to 25 lbs.

ESSENTIAL SKILLS

•  Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
•  Promote the property by demonstrating a "top-notch" attitude toward our guests which includes anticipating the guests needs- be proactive
•  Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS 

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels.   

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. 

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America, while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

POSITION:  Accounts Payable Clerk

JOB SUMMARY

We are looking for an organized, efficient Accounting Clerk with an eye for detail and high level of accuracy. Accounting Clerks can expect to handle communications with vendors, clients, internal departments. You should be professional and courteous with strong computer skills. To succeed as an Accounting Clerk, you should be a skilled multi-tasker with excellent time management, computer, and communication skills. Candidates should understand and abide by all accounting procedures and principles and have a commitment to behaving ethically in the workplace. The ideal candidate is looking for placement with a company in which they will grow with and advance in their skills.

JOB RESPONSIBILITIES

·         Performing basic office tasks, including answering phones, responding to emails, processing mail, filing, etc

·         Collecting documentation from various sources

·         Assessing, organizing, and coding invoices

·         Scanning files regularly to ensure their correct positions and to search for missing records

·         Maintaining a database, ensuring that records are complete and current

·         Responding appropriately to a vendor and internal requests

·         Working with a staff accountants and others to resolve account issues when necessary

·         Handling communication with clients and vendors via phone and email

·         Receiving, processing, verifying, and reconciling invoices

PROFESSIONAL EXPERIENCE

• High-school graduate or equivalent and one year of work-related experience
• Ethical behavior when dealing with sensitive financial information
• Willingness to comply with all company, local, state, and federal financial regulations

REQUIRED SKILLS

·         Excellent collaboration and communication abilities

·         Great time management and organization skills

·         Keen attention to detail

·         Aptitude for math

·         Proficiency with computers

ESSENTIAL SKILLS

• Ensure that you are always a positive representation of the company; embrace and respect diversity and multi-cultural environments
• Motivation and a strong desire to take on new challenges and learn as much as possible

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels is a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

POSITION:  Corporate Trainer

JOB SUMMARY

The corporate trainer is responsible for creating training tools and operations manuals and delivering training programs on hospitality operations, service and internal operations.  The trainer will conduct training classes demonstrating proper work techniques and practical skills in work settings.  The modules and manuals created by the corporate trainer will be used across our portfolio and be relevant in all areas of our business.  The corporate trainer is responsible for developing and implementing the training protocol for onboarding new salary team members, to ensure their knowledge and compliance of all company policies and procedures.

JOB RESPONSIBILITIES

• Develop programs and curriculum for the employees of the organization for orientation and in-job training.
• Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed.
• Collaborate with the company's management to identify training needs and schedule appropriate training sessions for employees.
• Develop systems to monito and ensure employees are performing their responsibilities according to the training.
• Ensure the compliance of the company's employees to cooperate with standards and procedures during training sessions.
• Provide support and mentoring for new employees while conduction an evaluation and identifying sections where improvements are needed.
• Performs additional duties when required.

PROFESSIONAL EXPERIENCE

• Bachelor's Degree in human resources, education or business (strongly preferred) or a minimum of 5 years' experience in a similar role.
• Proficient in MS Word, Excel, PowerPoint

REQUIRED SKILLS

• Develop and cultivate a never-ending appetite for learning to broaden your knowledge.
• Strong organization and time-management skills to prioritize, delegate tasks and set goals productively.
• Creative and problem-solving skills to invent new ways to accommodate the learning needs of contemporary learners.
• Effective communication (verbal and written) and interpersonal skills to inspire and engage learners.
• Good research skills to perform advanced and analytical research to find reliable and relevant content for the learner.
• High empathy skills and understanding of effective teaching methodologies and the willingness to keep abreast of new techniques in teaching.
• Have a background in IT and the use of modern technology to develop training modules needed in online platforms.

ESSENTIAL SKILLS

• Ensure that you are always a positive representation of the company; embrace and respect diversity and multi-cultural environments.

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.